Effective date: November 13, 2026

This Privacy Policy describes how Greenville Transitions Recovery Center (“we,” “us,” or “our”) collects, uses, and shares information when you visit greenvilletransitionsrecoverycenter.com (the “Site”), use our online forms, or otherwise contact us through this website.

This policy applies to this website and to related online tracking and communications described below. It does not replace the Notice of Privacy Practices that patients receive at intake, which governs protected health information and treatment records.

Who We Are

Greenville Transitions Recovery Center is an addiction recovery outpatient center in Greenville, South Carolina, operated as part of Greenville Transitions. If you have questions about this policy, please contact us using the information in the “How to Contact Us” section below.

Information We Collect

Information you provide to us

You may choose to give us information when you fill out a contact, admissions, or inquiry form, email us, call us, or otherwise communicate with us. This may include:

• Name
• Email address
• Phone number
• The content of your message or inquiry
• Any other information you choose to include

Please do not use our website forms, email, or other unsecured online channels to send medical records, detailed treatment histories, Social Security numbers, insurance ID numbers, or other highly sensitive information. Those channels are not a secure way to submit medical or treatment information. See “Website Forms Are Not a Secure Medical Channel” below.

Information collected automatically

When you visit the Site, we and our service providers may automatically collect certain technical and usage information, such as:

• Internet Protocol (IP) address
• Browser type and settings
• Device type, operating system, and similar technical data
• Pages viewed, links clicked, referring URL, date and time of visit, and approximate general location derived from IP address
• Information collected through cookies, pixels, and similar technologies, as described below

Information from phone calls

If you call a phone number displayed on the Site, we may receive your phone number and information about the call (such as time, duration, and the web page or campaign associated with the number you called). Call tracking and possible call recording are described in the “Call Tracking and Recording” section.

Information from advertising and technology partners

If you arrive at the Site from an advertisement, search result, or social media post, we may receive limited information about that interaction from providers such as Google or Meta, consistent with their policies and your account settings.

How We Use Information

We use the information we collect to:

• Respond to your inquiries and requests for information about our programs
• Communicate with you by phone, email, or text about an inquiry you submitted, if you provided contact details
• Operate, maintain, secure, and improve the Site
• Understand how visitors use the Site and which pages or campaigns are effective
• Measure and improve our advertising, including understanding whether an ad led someone to visit the Site or contact us
• Prevent fraud, abuse, and technical problems
• Comply with law and enforce our rights
• Carry out other purposes that we describe at the time we collect the information, or for which we have a legitimate reason consistent with this policy

We do not use website form submissions as a substitute for a clinical intake, and submitting a form does not create a patient relationship.

Cookies, Analytics, and Advertising

The Site uses cookies and similar technologies. Cookies are small text files stored on your device. Some are needed for the Site to function. Others help us understand traffic, remember preferences, or measure advertising.

We may use tools such as the following:

• Google Analytics and Google Site Kit. These tools help us understand how visitors use the Site (for example, which pages are visited and how people arrive here). Google may process this data as described in Google’s privacy policy.
• Google tags and Google advertising. We may use Google tags, conversion tracking, or advertising tools so that we can measure the results of ads and, in some cases, show relevant ads to people who have visited our Site.
• Meta advertising tools. We may use Meta (Facebook and Instagram) advertising tools, which can include the Meta Pixel, to measure ad performance and to help deliver or limit ads.
• Hosting and security tools. Our Site is hosted with WP Engine and is protected in part by Cloudflare. These providers may process technical data (such as IP address and request logs) to deliver, cache, and secure the Site.

These third parties may set their own cookies or receive information about your browser and your visit. Their use of that information is governed by their own privacy policies. We do not control those companies’ tracking technologies.

You can usually control cookies through your browser settings. Blocking some cookies may affect how the Site works. For advertising and analytics opt-out options, see “Your Choices” below.

Call Tracking and Recording

We use CallTrackingMetrics, or a similar call-tracking service, to understand which ads, web pages, or other sources lead people to call us. This may include dynamic number insertion, which means the phone number you see on the Site can vary depending on how you arrived (for example, from an advertisement). The number shown is a tracking number that forwards to our team.

The call-tracking provider may collect information such as the number you called from, the tracking number you dialed, the time and duration of the call, and the source associated with that number (such as a particular page or campaign).

Calls may be recorded. If a call is recorded, we use recordings to help review inquiries, train staff, and maintain quality. If a recorded line is used, please listen for any notice given at the beginning of the call. If you do not wish to be recorded, you may hang up and contact us by email at info@greenvilletransitions.com or ask about another way to reach us.

Call-tracking data is processed by the call-tracking provider on our behalf, in addition to being available to our staff who handle inquiries.

How We Share Information

We do not sell your personal information. We also do not share personal information for cross-context behavioral advertising in exchange for money. We may allow advertising and analytics partners to collect information through cookies and similar tools, as described above, to help us measure and improve our advertising. You can opt out of many of those uses as described in “Your Choices.”

We may share information in the following situations:

• Service providers. We use vendors to help us operate the Site and our communications. These may include our website host (WP Engine), content delivery and security provider (Cloudflare), email and form-delivery services, analytics and advertising providers (such as Google and Meta), and our call-tracking provider (CallTrackingMetrics). These providers are given the information they need to perform their services for us.
• Related programs. If your inquiry relates to our men’s sober living program or another Greenville Transitions program, we may share your contact details and the nature of your request with the appropriate team so that someone can respond.
• Legal and safety reasons. We may disclose information if we believe in good faith that it is reasonably necessary to comply with law, a legal process, or a government request; to protect the rights, property, or safety of our organization, our clients, or others; or to detect, prevent, or address fraud or security issues.
• Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information we hold may be transferred as part of that transaction, subject to appropriate confidentiality protections and applicable law.
• With your direction. We may share information when you ask us to, or when we otherwise have your permission.

This section describes sharing of information collected through the website and related marketing or inquiry channels. Sharing of patient and treatment records is handled separately under HIPAA, 42 CFR Part 2, and our Notice of Privacy Practices.

Website Forms Are Not a Secure Medical Channel

Our website, contact forms, and ordinary email are not secure channels for medical or treatment information. Please do not submit detailed health information, medical records, or other sensitive treatment details through the Site.

If you become a patient, your patient and treatment records are protected separately under the Health Insurance Portability and Accountability Act (HIPAA) and, where applicable, 42 CFR Part 2 (federal confidentiality rules for substance use disorder treatment records). Those records are governed by the Notice of Privacy Practices we provide at intake, not by this website Privacy Policy.

This Privacy Policy explains how we handle information collected through the website and related online or advertising tools. It is not a Notice of Privacy Practices, and it does not change your rights under HIPAA or 42 CFR Part 2.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information we collect through the Site. Our hosting and security providers also help protect the Site. No website, form, or electronic transmission is completely secure, and we cannot guarantee that information you send to us online will not be accessed, disclosed, altered, or destroyed. Please keep this in mind when deciding what to share through the Site.

How Long We Keep Information

We keep website inquiry and communications information for as long as reasonably needed to respond to you, maintain our records, improve our services, resolve disputes, and meet legal, accounting, or operational requirements. Analytics and advertising data may be kept for different periods by those providers, according to their settings and policies. Patient and treatment records, if you become a patient, are retained according to our clinical record-retention practices and applicable law, as described in the Notice of Privacy Practices.

When information is no longer needed, we take steps to delete it or to de-identify it, unless we are required to keep it longer.

Children

This Site is intended for adults who are seeking information about our programs, or for family members or professionals contacting us on an adult’s behalf. The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child under 13 has submitted personal information to us through the Site, please contact us and we will take steps to delete it.

Phone Calls and Text Messages

If you provide a phone number or call us, we may use that number to return your call or otherwise respond to your inquiry. If we send you text (SMS) messages in connection with an inquiry you made, the following applies:

• We will use text messages to communicate about your request or about our programs, consistent with your inquiry.
• Message frequency varies.
• Message and data rates may apply.
• You can opt out of text messages at any time by replying STOP. You may also contact us and ask to be removed from text communications.
• For help, reply HELP or contact us at the email or phone number below.
• Consent to receive text messages is not a condition of receiving services or of submitting an inquiry.

Standard calling and texting carrier charges may apply. This section does not mean we operate a mass marketing text program; it explains how we handle texts if we use them to follow up with you.

Links to Other Websites

The Site may link to third-party websites, including social media pages, maps, advertising platforms, or our related sober living website. Those sites have their own privacy practices. This policy does not apply to them, and we are not responsible for their content or how they handle your information. We encourage you to read the privacy policy of any site you visit.

Your Choices

You have several choices regarding the information collected through this Site:

• Forms and communications. You do not have to submit a form or provide your contact details to browse the Site. If you have already contacted us and want us to stop using your information for follow-up outreach (other than as needed for legal or operational reasons), email info@greenvilletransitions.com.
• Cookies. You can set your browser to refuse or delete cookies. Some features of the Site may not work as well if you do so.
• Google Analytics. You can learn about Google’s practices and use the Google Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout.
• Google advertising. You can adjust Google ad settings at https://adssettings.google.com/.
• Meta advertising. You can manage Meta ad preferences in your Facebook or Instagram account settings, including the ad settings page at https://www.facebook.com/settings?tab=ads.
• Industry opt-outs. You may also visit the Digital Advertising Alliance at https://optout.aboutads.info/ and the Network Advertising Initiative at https://optout.networkadvertising.org/.
• Do Not Track. Some browsers offer a “Do Not Track” (DNT) signal. There is no commonly accepted standard for how websites should respond to DNT. At this time, the Site does not respond to DNT signals in a special way. We may still collect the information described in this policy. You can use the cookie, analytics, and advertising controls above instead.
• Access or update requests. You may contact us to ask what information we have from a website inquiry, or to request a correction or deletion of that information. We will review requests and honor them as required by law and as otherwise reasonable, subject to any records we must retain. Requests related to patient or treatment records should be made under the Notice of Privacy Practices, not only this website policy.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will change the effective date at the top of this page and post the updated policy on the Site. The revised policy applies to information collected after the effective date, and to information we already have to the extent the changes are permitted by law. We encourage you to review this page periodically.

How to Contact Us

If you have questions about this Privacy Policy or about personal information collected through the Site, please contact us at:

Greenville Transitions Recovery Center
25 Sweetbriar Rd, Greenville, SC 29615
Email: info@greenvilletransitions.com
Phone: (864) 404-6534

Please do not include detailed medical or treatment information in an email about this policy.